FAQs

1.1 Do you offer express or next-day delivery?
Yes, we offer express shipping options at checkout for both local and international orders. Rates and availability depend on your location.

1.2 Can I change my shipping address after placing an order?
If your order hasn’t been shipped, we can help update your shipping address. Contact us at support@dlkgolf.com as soon as possible.

1.3 What carriers do you use for delivery?
We partner with reliable carriers like Royal Mail for UK deliveries and FedEx, UPS, and DHL for international orders to ensure timely and secure shipping.

1.4 Do you offer free shipping?
Yes, we occasionally run free shipping promotions. Sign up for our newsletter to be notified of our latest offers.

1.5 Will I be charged customs fees on international orders?
For orders outside the UK, customs fees may apply. These fees vary by country and are the responsibility of the recipient.

1.6 Can I cancel my order?
Orders can be canceled if they haven’t yet shipped. Contact us immediately if you need to cancel.

1.7 What happens if my order arrives damaged?
If your order arrives damaged, please email us at hello@dlkgolf.com with photos of the damage. We’ll work to resolve it with a replacement or refund.

1.8 Do you ship to PO Boxes or APO/FPO addresses?
Currently, we do not ship to PO Boxes, but we can ship to APO/FPO addresses through specific carriers. Contact us for details.

1.9 Can I ship to multiple addresses in one order?
To ship to multiple addresses, please place separate orders for each destination.

1.10 How can I expedite an international order?
We offer express international shipping. Select this option at checkout for faster delivery.

1.11 Do you deliver on weekends?
Standard delivery is on weekdays, but weekend delivery may be available in certain locations.

1.12 How do I handle missing items from my order?
If any item is missing, please get in touch with us immediately with your order number.

1.13 How will I know when my order has been dispatched?
Once your order ships, we’ll send an email with tracking information.

1.14 What should I do if my tracking says “delivered,” but I haven’t received my order?
If your package is marked as delivered but hasn’t arrived, contact us, and we’ll investigate with the carrier.

1.15 Can I place an order by phone?
Currently, we only accept orders through our website for secure processing.

1.16 Are there restrictions on certain items for international shipping?
Certain items may have restrictions based on country import regulations. Contact us if you need more information on specific items.

1.17 Can I pre-order out-of-stock items?
Pre-orders are available. Contact us for availability on upcoming stock.

1.18 How do I apply a promo code to my order?
Enter your promo code in the designated field at checkout, and the discount will be applied if the code is valid.

1.19 What happens if my order is returned due to an incorrect address?
If an order is returned to us due to an incorrect address, we’ll contact you to arrange re-shipment. Additional shipping fees may apply.

1.20 How can I check my order status?
Log in to your account on our website to view your order status.

2.1 What sizes are available for your men’s golf polo shirts?
Check our Size Guide for exact measurements.

2.2 Are DLK Golf shirts moisture-wicking?
Yes, all our polos are designed with moisture-wicking technology to keep you comfortable on the course.

2.3 Do DLK Golf shirts offer UV protection?
Yes, our polos are made with UV-protective fabric to guard against harmful sun exposure.

2.4 Are your products made from sustainable materials?
We’re committed to sustainability and use eco-friendly, responsibly sourced materials whenever possible.

2.5 Do you offer slim-fit or regular-fit options?
Our polos are available in a tailored fit, suitable for an athletic silhouette.

2.6 Will your shirts shrink after washing?
Our shirts are pre-shrunk, but following our care instructions will help maintain their shape.

2.7 Are DLK Golf shirts wrinkle-resistant?
Yes, our shirts are designed to be low-maintenance and wrinkle-resistant.

2.8 Can I wear DLK Golf polos for casual occasions?
Absolutely. Our polos are versatile and stylish for both on and off the course.

2.9 Are there seasonal collections?
We release seasonal collections featuring new styles and colors to suit the latest trends.

2.10 Do you have limited edition or exclusive products?
Yes, we occasionally offer limited-edition designs. Check our website regularly to stay updated.

2.11 How are DLK Golf shirts different from other brands?
DLK Golf polos combine innovative fabric technology with refined style for unmatched comfort and performance.

2.12 Do you sell accessories like hats or gloves?
Currently, we specialise in shirts but also have hats along with exploring other options.

2.13 Are there any logo-free shirt options?
Our polos feature subtle branding to maintain a sleek and refined look.

2.14 Can I find specific color options for each shirt?
Each polo has multiple color options, shown on its product page.

2.15 Do you restock sold-out items?
Yes, we regularly restock popular items, and you can sign up for notifications on product pages.

2.16 How are DLK Golf shirts packaged?
Our shirts are carefully packaged to ensure they arrive in perfect condition.

2.17 Are there polos with extra stretch fabric?
Yes, our shirts feature a blend that allows stretch for added comfort during movement.

2.18 What is the weight of the fabric?
Our shirts use lightweight, breathable fabrics designed for optimal comfort.

2.19 Do you offer bulk purchases for teams or clubs?
Yes, contact us at hello@dlkgolf.com to inquire about bulk purchases for teams or organizations.

2.20 Are DLK Golf products ethically produced?
Yes, we ensure fair working conditions and ethical production practices for all our products.

3.1 Is there a currency conversion fee for international payments?
Currency conversion fees depend on your bank. Please check with your bank for details.

3.2 Do you accept prepaid gift cards?
Yes, we accept prepaid gift cards as long as they’re enabled for online purchases.

3.3 Are there installment payment options?
Currently, we do not offer installment payments but may explore options in the future.

3.4 Will I receive an invoice for my order?
Yes, an invoice will be emailed once your purchase is confirmed.

3.5 Can I split payment between two cards?
We currently don’t support split payments. Only one payment method can be used per transaction.

3.6 Do you charge VAT on international orders?
Prices include VAT for UK customers; international orders may incur additional fees upon arrival.

3.7 Why was my discount code not accepted?
Check the code’s expiration date and terms. If it still doesn’t work, contact us for help.

3.8 What if I accidentally double-clicked and was charged twice?
Contact us with your order details, and we’ll help resolve any accidental charges.

3.9 Can I request a refund directly to my card?
Refunds are processed to the original payment method.

3.10 Do you accept cryptocurrency?
Currently, we do not accept cryptocurrency payments.

3.11 Are payments eligible for cashback or rewards with my bank?
Please check with your bank to confirm eligibility for rewards or cashback.

3.12 What’s your policy on refunds for incorrect orders?
If you received an incorrect order, contact us immediately for a refund or replacement.

3.13 Are there payment options specific to the UK, like Klarna or Afterpay?
We are considering additional UK payment options; check our checkout page for updates.

3.14 How is my data secured during payment?
We use SSL encryption to keep your information safe and secure during the transaction.

3.15 Can I receive a VAT receipt?
Yes, contact us if you need a VAT receipt.

3.16 Do you offer student discounts?
We occasionally offer discounts for students. Subscribe to our newsletter for updates.

3.17 Can I earn loyalty points on purchases?
We are exploring a loyalty program to reward our valued customers.

3.18 How do I pay with a gift card?
Simply enter your gift card code at checkout to redeem its value.

3.19 Is there an order minimum for credit card payments?
No, there’s no minimum order amount for credit card payments.

3.20 Can I use a discount code after placing an order?
Discounts cannot be applied retroactively. Be sure to apply the code before completing checkout.

4.1 What is your return policy?
We offer returns within 30 days of purchase for items in new, unused condition with original tags.

4.2 How do I initiate a return?
Contact us at hello@dlkgolf.com with your order number and reason for return.

4.3 Do I have to pay for return shipping?
International customers cover return shipping costs.

4.4 Can I exchange my item for a different size or color?
Yes, exchanges for a different size or color are available, provided the item is in stock.

4.5 How long does it take to process a return?
Returns are processed within 7-10 business days of receipt, with a confirmation email once completed.

4.6 Can I return sale items?
Sale items can be exchanged but are not eligible for refunds unless defective.

4.7 How will I be refunded?
Refunds are processed to the original payment method within 5-7 business days after the return is processed.

4.8 Can I return an item that was a gift?
Yes, gift items can be returned for store credit if the purchaser’s details are available.

4.9 What if my item arrives damaged or defective?
Please reach out to us with photos of the item, and we’ll send a replacement or refund.

4.10 Can I cancel or change my return request?
If your return hasn’t been shipped yet, contact us to modify your request.

4.11 Are there items that cannot be returned?
Customized or personalized items cannot be returned unless defective.

4.12 Do you offer refunds for shipping costs?
Original shipping fees are non-refundable unless there was an error on our part.

4.13 Can I request a refund if my exchange item isn’t available?
If your requested exchange item is unavailable, you can opt for a refund or store credit.

4.14 Do you have a restocking fee?
No, we do not charge restocking fees for returns or exchanges.

4.15 Can I return an item purchased with a gift card?
Yes, the refund will be applied back to the gift card or as store credit.

4.16 How do I track my return?
If using our return label, you’ll receive tracking details upon shipment.

4.17 Can I return or exchange items at a physical location?
DLK Golf operates online-only; returns are handled by mail.

4.18 What do I do if I lost my return label?
Contact us, and we’ll provide help to the best of our abilities.

4.19 Can I expedite my exchange?
We recommend returning the item for a refund and placing a new order for faster processing.

4.20 Are gift returns eligible for a cash refund?
Gift returns are refunded as store credit only.

5.1 Do I need an account to shop?
No, you can checkout as a guest, but creating an account provides additional benefits.

5.2 How do I create an account?
Click on the Sign Up button at the top of our homepage and enter your details.

5.3 How do I reset my password?
Select “Forgot Password” on the login page, and follow the email instructions.

5.4 Can I update my account information?
Yes, log into your account and go to Account Settings to update details.

5.5 Is my account information secure?
Absolutely; we prioritize security with industry-standard encryption.

5.6 Can I save multiple addresses in my account?
Yes, you can manage multiple addresses for faster checkout.

5.7 How do I view my order history?
Log in and go to Order History to view all past purchases.

5.8 What should I do if I suspect unauthorized access?
Immediately change your password and contact our support team for assistance.

5.9 How do I delete my account?
Email hello@dlkgolf.com with a request to delete your account.

5.10 Can I sign up for your newsletter without an account?
Yes, subscribe to our newsletter at the bottom of our homepage.

5.11 How can I check my loyalty points or rewards?
If applicable, you can view rewards in the My Rewards section of your account.

5.12 Will I receive promotional emails if I have an account?
By default, accounts are subscribed to our newsletter; you can unsubscribe at any time.

5.13 Can I update my payment details?
Yes, update payment methods securely within your account settings.

5.14 How do I receive notifications about new products?
Subscribing to our newsletter ensures you’ll receive updates on new arrivals.

5.15 What do I do if I forgot my account email?
Contact support with identifying details, and we’ll help recover your account.

5.16 Can I merge multiple accounts?
Currently, we don’t support merging accounts. Please use one primary account for purchases.

5.17 Will creating an account speed up my checkout?
Yes, saved information and order history make checkout faster.

5.18 Do I earn points or rewards for signing up?
If applicable, you’ll see reward details in your account after signup.

5.19 How do I deactivate promotional emails without deleting my account?
Go to Account Settings > Email Preferences and update your choices.

5.20 How can I link my account with social media?
We currently do not support social media-linked logins.

6.1 Can I use multiple discount codes?
Only one discount code can be applied per order.

6.2 Do you offer discounts for bulk orders?
Contact hello@dlkgolf.com for bulk order discounts.

6.3 Are there seasonal sales?
Yes, we run seasonal sales and special promotions throughout the year.

6.4 Do you offer student or military discounts?
We currently don’t offer specific student or military discounts but keep an eye out for general offers.

6.5 How do I apply a discount code?
Enter your discount code during checkout in the “Promo Code” box.

6.6 Can I use a discount code on sale items?
Discount codes cannot be applied to sale items.

6.7 How can I join your loyalty program?
If applicable, you’ll see options to join when creating an account.

6.8 Can I combine a gift card and a discount code?
Yes, gift cards can be combined with discount codes.

6.9 How long are discount codes valid?
Each code has its own expiration date; check the details when you receive it.

6.10 Are promotions valid for international customers?
Yes, unless otherwise specified, promotions are available to all customers.

6.11 Do you offer free shipping promotions?
We occasionally run free shipping offers. Join our newsletter for updates.

6.12 Can I apply a discount after placing my order?
Discounts must be applied at checkout and cannot be added post-purchase.

6.13 How often do you release new discount codes?
We share new codes periodically; subscribe to stay informed.

6.14 Do you offer birthday discounts?
Yes, account holders can receive a special discount on their birthday.

6.15 Can I stack loyalty rewards with other discounts?
Loyalty rewards may be combined with certain discounts; terms apply.

6.16 Do you have an affiliate program?
Yes, visit our Affiliate Program page for more details on joining.

6.17 Can I use a discount code when purchasing gift cards?
Discount codes cannot be applied to gift card purchases.

7.1 How do I contact customer service?
Email us at hello@dlkgolf.com or use the Contact Us form on our website.

7.2 Where is DLK Golf based?
We are based in the United Kingdom.

7.3 Do you offer gift wrapping?
We currently don’t offer gift wrapping services.

7.4 How can I provide feedback on a product?
We welcome feedback! Leave a review on the product page or email us.

7.5 Can I purchase DLK Golf products in stores?
We are online, but also are in a select number of pro shops as well.

7.6 Do you offer sponsorships or partnerships?
Yes, email hello@dlkgolf.com for partnership inquiries.

7.7 How can I sign up for updates and promotions?
Sign up for our newsletter at the bottom of our homepage.

7.8 How often do you release new collections?
We launch new styles seasonally; subscribe to stay updated.

7.9 Are DLK Golf products eco-friendly?
We strive for sustainable practices and materials wherever possible.

7.10 How can I track my order?
Once your order ships, you’ll receive an email with tracking details.

7.11 Can I get a catalog of your products?
We don’t offer a physical catalog, but all products are displayed on our website.

7.12 Do you offer wholesale options?
Yes, please reach out to hello@dlkgolf.com  for more details.

7.13 Is there a way to leave general feedback?
We appreciate all feedback! Use the Contact Us page to share your thoughts.

7.14 Do you have a blog or newsletter?
Yes, subscribe to our newsletter for the latest news and updates.

7.15 Can I cancel my subscription to the newsletter?
Unsubscribe anytime by clicking the link in our emails.

7.16 Where can I find information on sizing?
Each product page includes a link to our Size Guide.

7.17 What should I do if I have issues with my order?
Contact us at hello@dlkgolf.com  for any order-related concerns.

7.18 How are DLK Golf products designed?
Our designs focus on performance, style, and comfort tailored to golfers.

7.19 Do you have any social media pages?
Yes, follow us on Instagram, Facebook, and Twitter for updates.

7.20 How can I unsubscribe from notifications?
Manage your preferences through Account Settings or use the unsubscribe link in emails.